Question 1

Do you take insurance?

Accepted Answer

KRU Mobile PT is out-of-network. Payment is due at time of service. All major credit cards are accepted. A superbill can be provided upon request for insurance reimbursement. Payment via FSA and/or HSA is accepted for physical therapy. Reimbursement rates vary dependent on insurance type and plan. Please check with your insurance to confirm coverage and reimbursement for out of network providers.

Medicare clients: All services are self-pay and not eligible for reimbursement. 
 
Schedule a free phone consultation for more information or to answer any additional questions you may have.

Question 2

Do you offer a free consultation?

Accepted Answer

Yes! I'm happy to have a 15-minute phone call to discuss your primary concern and goals to see if we would be a good fit. Please look over the FAQs as your questions will often be answered here. Schedule your appointment HERE.

Question 3

Do I need exercise equipment for in-home physical therapy or strength training?

Accepted Answer

It depends on your needs and goals. Many clients do well with bodyweight exercises, but if you want to build strength or progress faster, basic equipment like dumbbells or resistant bands can help.

If your sessions include table work, you'll need to have your own treatment table at home.

We can guide you on what's truly necessary based on your goals.

Question 4

Where do you travel?

Accepted Answer

North-east Atlanta.

Service area: in the perimeter, EAST of 400, NORTH of Decatur and Tucker. 
There may be an extra fee for travel depending on property type, distance and time of appointment. Please contact to discuss in detail as this answer varies on a case-by-case basis.

Question 5

What is your cancelation policy?

Accepted Answer

KRU Mobile PT is here to help you attain all your movement and health goals. It is understandable that circumstances may arise which cause you to cancel your appointment. However, due to the nature of a mobile concierge practice and relatively small number of appointments per day, appointments canceled within 24-hours will be charged the full price of the session scheduled. NO EXCEPTIONS. Cancellations more than 24 hours in advance will not be charged.

Question 6

What forms of payment do you accept?

Accepted Answer

All major credit cards, as well as FSA/HSA cards (see question above re: insurance) at TIME OF SERVICE. A credit card is required to reserve all appointments and will be kept on file for future appointments.

CONTACT & FAQs

Send a message

Questions? Find a time for a free 15-minute consultation

Frequently asked questions